Delivery & Installation Policy

Welcome to Nortek Group’s Delivery & Installation Policy page. We are committed to providing a seamless, professional, and reliable service tailored to your specific needs — whether you’re ordering a single item or managing a large-scale construction project.

 

Tailored Delivery & Installation Service

At Nortek Group, we understand that every project is unique. That’s why our dedicated delivery and installation team offers a bespoke, end-to-end service, ensuring your products are handled with care and installed to the highest standards.

Whether you’re looking for:
– Single item delivery
– Multi-item orders
– Site-wide construction project logistics
– Specialist installation services

We are here to support your needs with precision, flexibility, and professionalism.

 

Delivery Options

We offer two main types of delivery depending on the size and complexity of your order:

1. Nortek Group In-House Delivery
For large, heavy, or specialist items, we use our in-house delivery team who are trained to handle complex logistics and installations. This service includes:
– Pre-arranged delivery windows
– On-site coordination with your team
– Product offloading and placement
– Installation-ready delivery
– Removal and recycling of packaging material from site

 

2. Third-Party Courier Delivery
For smaller or standard-sized items, we can arrange delivery via trusted third-party courier services. This is often the most efficient option for small-scale or time-sensitive orders. Courier delivery typically includes:
– Standard delivery tracking
– Curbside drop-off
– Delivery within 3–5 business days (subject to availability and location)

Note: If a courier delivery is selected, installation is not included unless separately arranged.

 

Delivery Timeframes

Delivery lead times vary depending on item size, stock availability, location, and project scope. Upon order confirmation, we will provide an estimated delivery date. Our team will always aim to meet agreed timelines and will notify you of any changes in advance.

– Standard stock items: 3–7 business days
– Bespoke orders or large construction projects: Timeline provided upon consultation

 

Installation Services

Our experienced installation team can carry out installations to suit your schedule and site requirements. Installation services are available for:
– Mechanical and electrical systems
– Specialist industrial and commercial equipment
– Integrated project installations

All installations are:
– Completed by trained professionals (CSCS accredited installation team for construction projects, First Aid & MH trained. Specialist lifting equipment used)
– Fully compliant with relevant safety and industry standards
– Backed by our satisfaction guarantee and aftercare support

We also offer on-site assessments where required, to ensure installation is carried out safely and efficiently.

Please note: Any installation of products not performed by our specialist installation team will not be covered by Nortek Group’s installation warranty. To ensure full coverage and compliance, we recommend using our certified professionals for all installation work.

 

Delivery & Installation Charges

Charges are based on:
– Delivery method (in-house vs. courier)
– Distance and access requirements (ground, first floor etc.)
– Size and quantity of goods
– Installation complexity

An accurate quote will be provided at the time of order or consultation.

 

Access & Site Requirements

To ensure a successful delivery and/or installation, please ensure:
– There is clear and safe access to the delivery/installation area
– Any required permissions (e.g., site access) are arranged in advance
– You notify us of any special delivery instructions or site restrictions
– If a lift is available for installation of goods above ground floor please let us know the internal dimensions of the lift.

Failure to provide suitable access may result in rescheduling and additional charges.

 

Missed Deliveries or Rescheduling

If no one is available to receive the delivery at the agreed time, or the site is not ready for installation, additional charges may apply for re-delivery or rebooking.
If projects are delayed more than 7 days after the original determined delivery date Nortek Group reserves the right to charge for storage of goods at the appropriate commercial rate.

Please notify us at least 5 days in advance to reschedule without penalty.

 

Returns & Damaged Goods

If you receive damaged or incorrect items, please notify us within 48 hours of delivery. Our team will arrange a repair, replacement or collection as appropriate.

Items installed by Nortek Group are covered under our installation warranty. For full terms, refer to our Warranty & Returns Policy.

 

Training and Aftercare

Nortek Group are committed to ensuring you are able to make the best use of your new equipment and are happy to offer a comprehensive training and aftercare service. If you would like to arrange a short staff training session or have any questions about our products please contact us.

 

Contact Us

For delivery and installation enquiries, or to arrange a custom logistics plan for your project, please contact:

Email: sales@nortekgroup.co.uk
Telephone number: +44(0)1260 298321
Postal Address: Nortekgroup, Century Mill, Worrall Street, Congleton, Cheshire CW12 1DT.

We’re here to make sure your order arrives safely, on time, and ready to perform.